In 2003, Ma had a stroke. Dad was her full time caregiver until he he had a car accident that totaled the car. So in 2006, I became their chauffeur among other jobs.
At the time, to deal with the stress of running two households and working, I kept a blog entitled CJ's Whine and Cheeze. Egged on by some friends who enjoyed the first read through, you'll see your part when it comes by.
Sunday, July 29, 2007
FIOS
Wednesday, the day the FIOS technician was to arrive at the Weeble’s house. Midmorning, I received a call from a telephone company representative telling me the FIOS order was cancelled.
“Somebody at the house sent the technician away.”
I couldn’t imagine Dad sending the technician away as he was so adamant about bundling the telephone with FIOS. Could Ma have refused to let the technician in the house? The only way to find out was to…
“Hello?”
“Hi, Dad, it’s me. Did you send the FIOS technician away?
“No, he was here. He came in and I showed him the computer. He did something, and the computer worked. Said I didn’t need the FIOS, and he left.”
“Ok, but without the FIOS, your telephone won’t be bundled and you won’t get the flat rate.”
“Oh, I want that.”
So I called the phone company back and spoke to another representative. She told me the technician had logged the work order was cancelled by someone at the house.
“Is my father connected to FIOS?”
“No, he’s still with DSL.”
After much go around, the problem became apparent that there are now two different departments in the phone company, and neither talk to the other. There was an apology and another appointment was made. I called Dad back to make sure he would be around when the technician arrived the following day.
The next day, Dad called me to say the technician had installed the FIOS. They had an awful time wiring the house trying to find a means to bring optic cable into the house. They had to crawl through the crawl space under the eaves. I felt sorry for the technicians as it was a thousand degrees outside and under the eaves is hotter than Hell. Dad was very pleased with the work they did. The technician left him a manual, and he was happy.
“And the computer goes a lot faster too.”
“Uh-huh.” As if he would be able to tell the difference, but he was happy and that’s all that mattered.
I got FIOS when ATT added lines in my neighborhood. I had been with ATT forever, but when I switched, it became a new account. I found that out when I was no longer on auto pay. I had to set everything up again because they considered it a new account. It also showed I had zero months at ATT, which might affect my credit rating. I wish they had told me that when I approved hooking up the FIOS here.
ReplyDeleteYeah, it would just be easier if all the different departments talked to one another and to the customer
DeleteNot sure what happened yesterday, but I'm glad "Failed to publish" has gone back into hiding again.
ReplyDeleteMe, too
DeleteWe have similar problems here, with two or more departments not communicating with each other and even contradicting themselves.
ReplyDelete"Yeah, it would just be easier if all the different departments talked to one another and to the customer".....🤣🤣🤣🤣🤣🤣🤣🤣
ReplyDeleteSome day
DeleteDo you think your mom was involved somehow? Or did the first technician not want to deal with the wiring issue? What a pain in the you know what to have to call and then check back that they did it.
ReplyDeleteI think the tech didn't want to deal with the wiring.
Delete"As if he would be able to tell the difference..." LOL!
ReplyDeleteAs if we could tell..- Joondalup/Perth: "Your phone cannot do 5G????" - "We´re from Germany... 3G".... it was drama. And I speak of this February...
Of all the places that doesn't have 5G, Germany isn't one I would have thought of.
Delete