Even better than their philanthropy is Bomba's customer service. I like a company that stands behind its product and does everything to make the customer happy.
I ordered 4 pair of socks before Christmas. The socks are a bit on the expensive side, but the material is substantial and the socks well made. They also seem to run small for my Hobbit sized feet even though I order men's socks in Medium. I wanted socks that wouldn't bind around the ankle.
An email to customer service went out and a reply came back promptly. I wanted to exchange the socks for a larger size and return the socks that were too small. Even though they had been washed and one pair worn. No problem. Bombas wanted to make sure I was happy with their product.
Two of the sock patterns ordered were no longer available and customer service suggested alternate patterns. The service rep patiently answered questions as to did I have to order the suggested patterns and was there a difference between mens and womens Bombas socks. No and No. I could order any pattern I wanted. Even though the website is set up to market socks to men and women, the sizes and patterns are the same.
I asked how I should return the unwanted socks and was told to give them to a family member, someone else, or to donate them. Wow! Since The Young One was in need of socks and has tiny feet, these socks fit her perfectly. Replacement socks were sent and no extra charge for shipping.
So I'm going to recommend this company to you, if you are in need of socks. They have a referral program. If a friend buys socks, they get 25% off their purchase, and I get free socks. Win for you and win for me. You can never have too many pair. So, if you're interested, send me your email, and I'll put the referral in.
Love your sock story today, that really does sound like a good firm to deal with, and I hope they do well for a long time. I got new socks in red for my birthday - I always wanted to be a scarlet woman! Have a great day, enjoy your new socks! Hugs, Valerie
ReplyDeleteI can't say enough about Bombas customer service.
DeleteHave fun wearing your red socks and being a scarlet woman :-D
They sent you new ones at no charge??? That's some customer service!!! :O
ReplyDeleteNew ones at no charge and didn't have to return the ones I didn't want. Yeah, great customer service
DeleteI have seen the Bombas socks ads before, but had NO idea they had such great customer service. How thoughtful of them, because I know they care a lot about the homeless. And they researched their socks, too, to make sure they didn't fall down, or have that annoying ridge/seam at the top. So glad to know they treat you well at both ends of the transaction.
ReplyDeleteThe socks are very well made. Comfortable, soft material, and they don't sag. I think they run small so would suggest ordering a size up.
DeleteThis is fantastic! what a great company:)
ReplyDeletethank you for sharing this.
Your welcome
DeleteI never heard of bombas socks, but I love their company philosophy.I like companies that do things to help others. When I went to Costa Rica with my school and we visited a rural school, all the kids had new Tom's shoes that are part of their donate a pair for every pair someone buys. Made me very pro for Tom's shoes.I guess they are like the socks. I am going to check them out. happy New Year CJ. Hope yours a good one. Hugs-erika
ReplyDeleteI hadn't heard of them until my classmate was saying these were the only socks she wears.
DeleteWow, this is amazing CJ!!!! Thankyou for sharing! I'm going to look into this company. Not sure about shipping to Canada and the duties! Truly wonderful! Thanks again!
ReplyDeleteThey are great socks. Off the top of my head I don't remember seeing anything on the site about international shipping charges.
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