A is for Apple

When I was working on my iPad and suddenly got the message "the iPAD is not connected to the Internet", I was WTH? Not exactly what I said, but polite. 😼 I only had the iPAD since July.

Computers were working, cell phones were working so it wasn't the WI-FI, but for giggles I went downstairs and flashed the router. Sounds naughty, but all I did was turn the router off, waited a minute, and turned it back on. The first rule in determining a computer error. All the other devices worked, but still got the error message on the iPAD.

I tried turning the iPAD off and back on. Still no Internet connection. I tried doing a soft-reset, similar to turning the device off and on again. Nothing

On the computer, I tried an online search to see if there was a solution to the problem. I couldn't find an answer so turned to Apple and an online chat. I didn't have long to wait  before Bre, the customer service rep came online. I told her the error message and all the steps I had gone through. She said most likely it was a hardware problem. She got me an appointment at a nearby Apple store. The earliest appointment was two days later.

At the Apple store, things went smoothly. A salesperson checked me in and sent me to the back of the store to the Genius Bar. I didn't have long to wait when a Tech called my name and came to help. I repeated what I had told Bre. He said the Wi-Fi hardware had failed. Since the iPAD was only purchased in July and it was still under warranty, he would get me a brand-new one. He turned it on and I was able to log on. I had previously backed up the device to my computer at home. He said when I got home, do a restore and I should be all set.

At home, the restore was even easier. I didn't even have to plug the device into the computer. When I turned the iPAD on, I got a message saying to put it next to my iPhone. BAM! All my settings and apps were restored in the blink of an eye!

As a computer programmer during the Stone Age, I had gone through a lot of system restores, I never had one go along without some sort of a glitch. The Apple technology is amazing!

I like the Apple products. I have had an iPhone since 2010. It was my third smartphone and by far the easiest and most intuitive smartphone I had used to that point. Since Himself is a Luddite and doesn't have the patience to learn a new device, I made him get and iPhone, too.

I like the Apple devices. Sleek, easy to use though I wish they weren't so expensive. Maybe you do get what you pay for. When this problem with the iPAD cropped up (the only problem I've had with my Apple devices. I've had 3 iPhones and 2 iPADs), Apple customer service was quick to answer. I didn't have to argue with them. The tech determined the problem with the iPAD was defective hardware, and I was given a new device. I like a company that stands behind its products and treats customers with respect.